11 Ways to Handle Objections When Selling Your Product

Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses.

How do you handle objections during the sales process?

1. Stay Positive and Focus on Your Strengths

When discussing capabilities and differences with clients about competitors, always highlight the competitive advantages and increased capabilities of what your company offers. If your focus is degrading your competitors, it comes across as petty and focuses the client on the wrong brand, partner and service provider.

Parker PowersBig Brand Media

2. Explain That You’re the Expert

It happens often; a client doesn’t want to sign on for a marketing service that I know they need. When this happens, I make sure to fully establish that they are the fill-in-the-blank expert, but I’m the marketing expert. I know what I’m doing, I know what works and I am going to be honest about that. I’m not selling frisbees here — I’m selling services that get leads.

Maren HoganRed Branch Media

3. Pause, Listen and Address

Naturally, hearing “no” can induce anxiety. Personally, I pause to ensure I provide a composed reaction. But before I do that, I also listen carefully to what the prospective customer is genuinely hesitant about. In many cases, they are not upfront with their true reservations. After digging deeper and identifying the real underlying problems, I address each and every one honestly and openly.

Firas KittanehAmerisleep

4. Discuss Specific Cases

During a sales call or meeting, the potential client might disagree with an idea or method of doing things. I like to bring up facts to support my team’s methods. Talk about how you’ve helped past clients in a way that relates to them. If they still object, take a moment to listen to their reasons. It’s better to keep the relationship solid than to force something upon your potential client.

Michael QuinnYellow Bridge Interactive

5. Build Crediblity by Telling Prospects Not to Hire You

To build trust with a prospect, simply state that you may not be the right partner for them. Provide suggestions for other types of services they can hire instead. This way you’re still providing value even if you don’t end up working with them. Most prospects will be surprised at this answer and will genuinely come to trust your organization. This will help possibly land the sale either now or in the future.

Brian HonigmanBrianHonigman.com

6. Identify the Nature of Their Objections and Respond Accordingly

First, I try to determine if the person I’m talking to is really a qualified prospect. If the person objects because they really aren’t a good match for what I’m selling, I acknowledge this and politely end the discussion. On the other hand, if the objection is due to a misunderstanding, I try to supply the missing information that will help them understand what I have to offer.

Shawn PoratFortune Cookie Advertising

7. Prepare Answers

Most objections you encounter are the same: it’s too expensive, now is not a good time, etc. Prepare for them by coming up with succinct answers (1-3 sentences). When the client brings up that objection, you can respond promptly without having to mentally compute your answer. Embrace objections. They move the sales process forward and help you better understand the prospect.

Steli EftiClose.io

8. Find the Real Reason for the Objection

A customer will often give you two reasons for an objection: the reason that sounds good and the real reason. Most people dance with the first. The key is to listen and ask guided questions to help understand the real reason they are reluctant to move forward. Perhaps it’s something you can address and help them understand for themselves.

Andrew ThomasSkyBell Technologies, Inc.

9. Be Proactive

The truth is we likely know what the objections or challenges will be if we have done our homework. Rather than exclusively selling with the positive, I address these possible objections head-on. It shows I’m paying attention and truly want more than their business — I want a relationship. On their end, it builds trust and allows them to be open to other concerns.

Suzanne SmithSocial Impact Architects

10. (Re)connect With Success Metrics

If someone is unsure at the end of a sales call, I like to ask, “What results would you need to achieve from our engagement to make it a priceless, grand slam investment?” That question directly connects them to what might make the financial commitment worth it, and has a great secondary benefit: it will help us get crystal clear on exactly how to proceed if/when they do enroll.

Jenny BlakeJenny Blake

11. Sell Your Knowledge, Not Your Product

Personalize your sales pitch using your potential customer’s concerns as a refining tool. Listen to what they are saying and acknowledge that they have a legitimate concern by repeating it back to them. This may feel strange at first, but studies show that hearing someone else say a problem aloud conveys a sense of understanding. Finally, tailor a solution to the specific situation.

Simon CasutoeLearning Mind

Big News from Tesla and Amazon, and Other Stories in Verge’s Week-in-Review

The World Cup is in full swing, it’s almost officially summer, and the Innovation Showcase is just a few weeks away. Check out the best innovation and tech stories from this past week…

Tesla Charges (and Recharges) Ahead

TeslaOkay, this technically happened last week, but Tesla made headlines with CEO Elon Musk’s recent announcement that the company would open up access to its patents. Though a bold step, it echoes recent moves towards encouraging innovation from Twitter, Pixar, and other technology leaders. Bringing in more competitors will also help bolster the size of the electric car market. The company’s stock price has already climbed. Time will tell, but maybe nice guys – or at least nice, strategic innovators – can finish first.

Amazon Heats Up Smartphone Competition

Confirming rumors, Amazon revealed its long-awaited smartphone, the Fire Phone, this past Wednesday. Though a latecomer to the game, Amazon’s entrant brings some unique features, such as “dynamic perspective,” which uses front-mounted cameras to render 3D graphics in relation users’ head movements. Another feature, called Firefly, can recognize over 100 million items like books, songs and kitchen products and help you find more information on them or – not surprisingly – buy them on Amazon. What do you think: will the Fire Phone be a success, or even steal market share from Apple and Samsung?

For your regular old iPhone or Android, check out our “Top Productivity Apps for Entrepreneurs.”

Stand-up Meetings. Literally.

the anvilYou’ve probably heard about how unhealthy it is to sit for too long, but a new study shows a new reason to stand tall. According to Washington University business professor Andrew Knight, standing during meetings encourages teamwork and creativity. Participants in two teams, one standing and one sitting, were asked to work together on a project. Wrist sensors showed that the standing team had greater “physiological arousal” – the way the body get energized when creative juices are flowing, and were less protective of their ideas.

It’s no wonder that the new coworking space of the Anvil, where Verge holds meetups in West Lafayette, will include plenty of options for taking a stand.

A Tech Victory at the World Cup

An invisible but crucial player during the World Cup is the new goal-line technology, GoalControl, German-engineered to avoid a repeat of 2010 controversies over incorrect goal rulings. Claimed to be 100% accurate, GoalControl can detect goals in real time and take 500 photos per second. As far as France’s victory over Honduras, the technology might as well be an MVP. When confusion arose after the ball bounced off the Honduran goalie’s hand near the goal line, the goal-line technology came to the rescue with an accurate ruling of “GOOOOAAAL.”

And now I’m imagining what a pitch for GoalContol at a Verge Innovation Showcase would have been like!

Eyes on the Prize

the innovation showcaseSpeaking of the Innovation Showcase, we recently revealed the 81 exhibiting companies. There’s no doubt they’re working hard on their pitches, but a recent study involving cartoon cereal mascots (no, we’re not making this up) underscores the importance of making eye contact.

Cornell University researchers manipulated the gaze of the Trix Rabbit on cereal boxes to look at the viewer or look down. They found that adult subjects preferred Trix over competing cereals and felt more brand trust if the rabbit was looking at them rather than away.

Not convinced the eyes have it? Check out 10 reasons why presenters should make purposeful eye contact with their audiences. Then, check out our quick-start guide on how to get seed funding.

And don’t miss these presentation tips from our interview with the legendary Thaddeus Rex.

Or come hear from Thaddeus for yourself at this Thursday’s Verge pitch night at DeveloperTown! There’s still time to RSVP. Register here >>

How about you? What’s coming up in your week ahead?

Grown Up Lessons For Your Startup’s Next Pitch

startup pitching lessons from thaddeus rexAs they gear up for this year’s Innovation Showcase, over 80 founders from across the nation are honing their investment pitches. They have read every book, every blog, and consulted a half dozen mentors, but this month, Verge is bringing in an incredible resource for honing your pitching skills who has a surprising background.

Thaddeus Rex is an extremely well respected public speaker and consultant. Today he works with marketers and salespeople across the country on building and leveraging world-class brands. Sounds cool, right? He must have spent his youth hopping from Madison Avenue Ad Agency to Madison Avenue Ad Agency, learning the biz better than anyone in the world.

Not quite.

Thaddeus didn’t start off as an advertiser or a sales guru. In fact, he got his start as a children’s singer. Thaddeus began his career as a musician on PBS followed by a decade’s worth of touring performing for schools and family groups.

So what could this possibly have to do with crafting an investment pitch? Thaddeus sat down with the Verge crew for a Google Hangout to chat more about the lessons he’s learned about crafting brilliant presentations and building winning brands.

The Magic to a Perfect Pitch? Appealing to Dual Audiences

It’s extremely easy to get caught up in the minutiae of a pitch deck. To Thaddeus, it’s all about understanding who your audience is (and why only thinking about one audience is never enough.)

“If you’re writing songs for kids, you’re really writing songs for parents. It’s about appealing to two audiences.”

So how do you apply that to a startup pitch? When you’re pitching to an end user, it can be extremely easy to forget about the business and focus on the features and benefits. When you’re pitching to an investor, discussions of market cap and revenue streams may clutter what the product actually does. To hone your pitch, you need to choose a defined target audience and put investors in those shoes. Make sure that your investors can see the end user experience while still appealing to their pocketbook.

If you’re pitching in the Innovation Showcase, you may be wondering “How do I fit all this in 60 seconds?!” Thaddeus has a quick three-step solution to taking this solution and fitting it in a tight time frame.

1. Develop intrigue and connection and immediately by highlighting an issue and making them feel a part of that problem.

2. Help them imagine the solution to that problem.

3. Surprise them! You have the solution.

Want Your Brand to Tell a Better Story? Give It Vocal Lessons

The biggest challenge brands face can be trying to take a product that no one really cares about and giving it value. Because of this, many marketers go on and on about brands telling a story.

“A story is important, but a song is linear, a song has a theme.”

Thaddeus Rex – Your Brand is Like a Song (a Rainmakers’ “Sparks Talk” event) from Thaddeus Rex on Vimeo.

It’s Time To Sharpen Your Ax

We’ve all heard the Lincoln-ism “If I had eight hours to chop down a tree, I’d spend six hours sharpening my ax.” Well if you’re going to be looking for funding any time soon, this month’s Verge event is your time to sharpen your ax. With all of the investor insights we’ve given you in the past, Verge has never provided such a great resource in the art of public speaking and honing your message.

On top of that, we’ve got two killer pitches, one from a well-known neighbor to many of our friends at the Speakeasy and another from a newcomer to the Indy startup scene who is already working with some SERIOUSLY big name clients! You also have the opportunity to meet the Hoosiers vying for over $100k in funding at this year’s Innovation Showcase and meet Indianapolis’ newest superstars, the Indy Xterns. 

KEEP AN EYE ON YOUR INBOX. Tickets are going live tomorrow AM (Wednesday, June 18th) and with the interest we’ve seen from founders and investors alike, they won’t be open for long. In the mean time, beware! Dinosaurs are everywhere!

thaddeus-rex

Processes and productivity hacks for entrepreneurs

The following answers are provided by members of the Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.

What is your top “hack” for making more impact on your business faster?

Liam Martin1. Taking Shorter Meetings
I’m constantly surprised by employees who are allowed to set up several-hour-long meetings. Next time you’re in a meeting, ask yourself how much money is going down the tube every minute the team sits there. Instead, we switched everything to email and project management software and have online meetings that anyone can jump in or out of at any time.
- Liam Martin, Staff.com

 

Tim Jahn2. Maintaining Accountability

What is your best productivity or process hack? What’s the most “out there” tactic you’ve tried?

Far too often, your team will have a meeting that produces next-step action items. But then nobody actually executes on those action items, and you’re back at square one. Ensure everyone is accountable for those action items, and keep the progress written down somewhere with a tool such as Trello or a Google Doc spreadsheet.
- Tim Jahn, matchist

 

Ryan Buckley3. Attending Retreats

Retreats sound counterintuitive, but there’s no substitute for getting your team on the same page. This usually requires food and a change of scenery. It’s a relatively inexpensive way to think creatively and get inspired. It’s true what they say: your environment fosters habit.
- Ryan Buckley, Scripted, Inc.

 

Andrew Schrage4. Avoiding Multitasking

Unless you’re knocking out two relatively mundane tasks at the same time, you’re better off concentrating on projects individually, completing them without any interruptions whatsoever and then moving on to the next item. Multitasking is overrated, and it can easily lead to you becoming less productive.
- Andrew Schrage, Money Crashers Personal Finance

 

Matt Murphy5. Using a Freelance Team

Establish a “follow the sun” model by using freelancers. If your business is operating from 9 a.m. to 5 p.m., you’re only utilizing a third of the day. Overseas freelancers are available to continue projects as you sleep, which moves things along two to three times faster.
- Matt Murphy, Global Citizens Travel

 

Alexandra Levit 26. Using Sophisticated Apps

In particular, If This Then That connects up to Google Apps and allows them to talk to each other without your intervention. Basically, you create your own recipes so that if a particular trigger is present, an action is generated. One example of a recipe: “If I am endorsed on LinkedIn, publish a tweet on Twitter.” It’s the Holy Grail of automation.
- Alexandra Levit, Inspiration at Work

 

Cody McKibben7. Creating More Systems

If you want to really scale and grow, your primary job is never to continue doing the work. Your job is to continue building processes. Spend your time learning about systems, turning business processes into clear step-by-step procedures and creating thorough standard operating documents. Then, find reliable people to whom you can delegate those processes. Work on your business, not in it.
- Cody McKibben, Digital Nomad Academy

 

Derek Flanzraich8. Investing in Faster Internet

It’s stunning how often faster Internet is overlooked, but we basically invest as much as people will allow us to on our Internet speed. We’re on it all the time, so nothing relieves stress and improves efficiency like blazing fast Internet.
- Derek Flanzraich, Greatist

 

Robert-J.-Moore9. Displaying Performance Data

We have wall-mounted TV screens that display up-to-the-minute company performance data. This keeps everyone on the same page about what’s important and motivates everyone to make as big an impact as possible.
- Robert J. Moore, RJMetrics

Lessons from out West: Building Entrepreneurial Culture

Show it. Don’t say it.

That is a tricky bit of advice given to any aspiring writer—tricky, first, because it’s spoken and, second, because you can’t take it literally and still be a writer. It’s a metaphor. And it is a metaphor borne out in the cultures of some of the most entrepreneurial companies in the San Francisco Bay area. They show it, even when they say it. Often they don’t have to say a thing.

Show it. That was our mission when my boss and I took a troupe of twelve aspiring entrepreneurs, designers, techies, and businessmen from Wabash College to the Bay. Four of our students will blog about the experience for Verge in the coming days. We came back bearing gifts—lessons from out west—and with some luck and skill, we’ll show you what we saw.

empower-entrepreneurship

This is the first thing you see when you enter Indiegogo’s offices on Mission Street in San Francisco. The imprint of this imperative was palpable as we spoke with our new friends at the crowdfunding company. They empower entrepreneurs, artists, and anyone with a vision to act on their ideas. They empower their employees to play leading—frankly exciting—roles with their customers through gold standard customer service.

The way this plays out can be subtle. Did you know that an Indiegogo campaign can put invaluable market research as it primary focus, and provides excellent back-end analytical tools? Did you know that a real human being will patiently work with you to design your best campaign? Indiegogo is a place filled with enthusiasm for what happens when you link power to possibility.

I have heard chatter about measuring culture. Whatever merit this management tactic has, it can only apply to the extent that you can also measure how much a house is a home.

We asked our students to prepare startup ideas to pitch during our visit to Indiegogo. Given the constraints on the exercise, the pitches were only quarter-baked. But our host came instantly alive to the ideas, ready to develop, assess, and campaign for them. I don’t know what you would measure to quantify her efforts, but it was clear this was her house, and she was at home.

That’s not all. Throughout our visits to places like Google, Twitter, Red Rock Coffeehouse, and Wikimedia, we constantly found houses made into homes. Employees live in their native settings, ready to add value and act on their strengths in ways that amplify the vision they all share.

So let’s start with two lessons: show it, don’t say it; and make your house a home. But I would caution against taking these lessons too literally.

20 Quotes From History’s 20 Top Entrepreneurs

Entrepreneur quotesAs you may have seen, we have compiled an infographic of the top 20 startups of all time. Revenue numbers are awesome, but what got them there? What sort of ideologies and ideas did it take to escalate these 20 people into this pantheon of awesome entrepreneurial talent? What can we learn from that to apply to our businesses? To answer these questions, we sat down and compiled our favorite quote from each entrepreneur on our list. This list of quotes on business, entrepreneurship, and startups contains wisdom from managing your time to managing your people. Here are our top 20 entrepreneurial quotes of all time. Continue reading

First-Time Startup Founder Advice: Don’t be Alone and Clueless, Get Help!

first-time startup founder advice adprovalAdproval evolved a lot as a business in 2013. This candid post by Adproval founder Matthew Anderson shares first-time startup founder advice worth noting. Now, here’s Matthew… 

Sup, nerds.

I’m glad to share lessons I learned last year as the founder of  Adproval and really look forward to your feedback. I discovered that being alone sucks when you don’t know what you’re doing, so first time founders need to seek help and learn from peers and advisors.

Absorb these lessons from this post so you don’t have to learn them the hard way. You’ll have more fun and be happier in the long run.

First-Time Startup Founder Advice

1. Being alone sucks

Quick history: Development on Adproval began shortly before I graduated from Indiana University in May of 2012. After a late 2012 soft launch, Adproval started 2013 in a private beta and drifted to a public service in the Summer. Soon after, I experienced what you may know all too well… the smack of reality that hits you after the hype of being a young “entrepreneur” dies down and you’re alerted you to what you’ve really gotten yourself into.

Adproval Matt Anderson

This smack delivered my first lesson of 2013: Being a sole founder of your first real venture is hard, and the “loneliness” that comes with it sucks. It presents so many new challenges, and you’re largely alone to face them. Fortunately for myself (and I’d imagine most, if not all, entrepreneurs), I love every unique challenge I’ve faced. Unfortunately, I did a bad job of overcoming several of those challenges out of the gate. Specifically, I poorly managed resources allocated for development of an “MVP” and took too little initiative in seeking fellow entrepreneurs to serve as healthy, consistent places to vent and receive advice. As much as I’d love to pass the blame for that onto someone else (Bush, Obama, Sauroman, etc.), it’s on me.

I’m glad I learned these lessons the hard way. Being alone sucks, but finding seasoned entrepreneurs to meet with, regardless of their industry, was a huge spirit lifter and healthy place to discuss my challenges at the end of 2013 that I look forward to carrying into 2014. Also, learning to bring down the fiscal jackhammer on building you MVP prior to development with a well refined roadmap and then finding development partners you trust with that roadmap (Foxio shoutout chyeah) is crucial at an early stage.

But that’s not all…

2. Being alone when you have no idea what you’re doing is a bad time to be alone

I know this one will get the investors chomping at the bit to throw stacks of money at me, so here goes… Not only am I the sole founder of Adproval, but I am a sole, first time, non-technical founder of a tech company. Told ya, investors, get at me here: takemymoney@adproval.com

At the start of this venture in 2012, I admittedly had no idea what I was doing. In general, I don’t think you can blame young first time founders for having no idea what they’re doing. It’s not that I doubted my capability, I just had no frame of reference. I was like a child who wanders into the middle of a movie and wants to know…

I’m not sure I learned a lesson here other than how hard it is to do things of great magnitude that you’ve never done before (profound, I know). But, it does lead me to ponder how a town like Indianapolis can better “jumpstart” the credibility building process for fresh young founders? Is there a way to warrant the attention of potential angel investors and advisors without needing to “learn the hard way” by grinding alone for awhile first, or is that just part of the process?

Concluding lesson…

3. Intentionally engage peers and advisors

There is a welcoming community of peers and potential advisors in Indianapolis, albeit a small community, that will help if you intentionally seek it. The brutal lessons learned being a “lonely first time founder with no idea what he’s doing” are driving me to intentionally seek the counsel of peers and advisors, and, I am so grateful for the benefits of mentorship and success I’m experiencing.

So, moving into 2014, I have an incredibly gracious group of “advisors” that have agreed to either meet with me consistently every month or be available in more organic, as needed fashion. With this arrangement moving forward, I have two questions, and sincerely want your help:

adproval foxio peter lockhart

a) How can I make sure I am not wasting the time of an advisor? Maybe this is better posed to those who have acted as advisors/counsel to young entrepreneurs before: What have those you are advising (say, for one hour a month) done that you saw as a waste of your time?

b) How can I make the experience fulfilling for my advisors? I am so grateful for the time I have been getting from select people in Indianapolis. I feel like I am busy now – I can only imagine how busy these individuals must be. What can I do to make sure working with me is a fulfilling experience for them beyond just my verbal appreciation and letting them buy me lunch?

I really would appreciate your comments on how to make the most of the time I’ll be spending with peers and advisors based on your experience.

Thanks for your help – I’d really love to see a good conversation get rolling here as I know I won’t be the last naive young founder to get his start in Indianapolis.

And happy New Year – let’s party.

Check out Adproval’s bold mission in Matthew’s original Adproval pitch at Verge and learn more about disrupting the online advertising space in this interview with Adproval founder, Matthew Anderson. Join the convo in the comments to give feedback, ideas, or kudos. 

Founder Lessons: What 2 Entrepreneurs Learned in 2013

Founder LessonsLast week, we talked to four Indy founders about the biggest lessons they learned from their business from 2013. Today, we want to highlight two very well-respected and well-established founders who wanted to get in on the conversation.

 

 

 

Andy Medley, PERQ Marketing

Above all, create true value.

The game of true value creation is my biggest lesson. Having been at this for 12 years now, I thought revenue generation was the same as value generation.  It is one thing to grow revenue, but it is another to create it in a way where the long term value of the company grows with each step you take.

For PERQ, this is done by understanding the opportunity the market presents and aligning that opportunity with your company’s current assets through a clear vision and compelling strategy. Easy to take at face value, but entirely different to implement.  Execution is obviously what makes this all happen, and we do that through an engaged culture while treating business as a game.   Our stakeholders (customers, vendor partners, employees, shareholders, and Scott and I as owners) truly win when meaningful value creation is realized.  That is where real opportunity is created and it’s the game we are playing now.

Michael Cloran, DeveloperTown

You have to aim past it.

2013 was a year we relearned a pretty basic lesson lesson.

Years ago at a well-funded, 100+ person startup we had a fridge filled with software’s raw ingredient, caffeinated drinks. There was a pile of drinks next to the fridge and a sign that said “Take one, replace one!” Our startup spirit meant 80-90% good startup citizens and yet the fridge was frustratingly empty some mornings. Warm drinks do not make good software! Changing the sign to read “Take one, replace two!” changed the equation and luckily the good corporate citizens were smart enough not to cram in the second one when the fridge was already full. The now full fridge of drinks chilled over night each night, great software was built, and there was great rejoicing.

At DeveloperTown in 2013, we learned that, in a subtle way, we were building the business around expecting too perfect execution on every step in our key processes. It left us without enough slack to make up for unexpected twists and turns on individual tasks caused by external, or yes, even the occasional internal challenge. We reconfigured the business to define just two core products with clearly defined end outcomes and a bit of slack to get there. Suddenly we found ourselves with much happier clients, happier employees and the means to go above and beyond when we can. While we still have ridiculously high expectations for ourselves, the quality of our end product, and the value delivered on a price/performance basis, this newfound “anti-fragility” has given us a path to a much more sustainable and enjoyable business!

What are your key takeaways from Michael and Andy’s stories? What were your biggest lessons from 2013?

How a Brand Launch can Help Grow a Community

Sharing business “secrets” isn’t always bad for business. In fact, sometimes it’s good for business. Really good.

Scott Hill and Andy Medley, who together founded PERQ as CIK enterprises in the early 200s, recently took to the Verge Pitch Night stage to launch their new brand, PERQ, and marketing technology platform, FATWIN. And while some founders might shy away from sharing too many tricks of the trade when there are cameras rolling, Hill and Medley divulged many of their secrets for success in front of 500 entrepreneurs, developers, designers, marketers, investors and startup enthusiasts (and a few cameras).

They showed the crowd how the office itself reflects the PERQ company culture, why PERQ uses open book management to play business like a game (complete with a scoreboard), and candidly explained how the relationships they have built with the Indianapolis startup community have helped them along the way.

With years of experience leading the company through quick and sustained profitability to the INC 500 list, and with such strong support rallied behind them, it’s no secret that PERQ is set up for another big year. See for yourself how their brand launch helped get them there.

Opening Your Doors Opens Doors For Everyone

Put Company Culture on Display

PERQ’s company culture is manifested on the walls of the office, and the freshly renovated building was itself a key feature of this Pitch Night.

  Four breathtaking giant wall graphics symbolize the company’s core values: Grit, Savvy, Competitive Greatness, and my personal favorite, Magnetism.

PERQ Office: Magnetism

The Magnetism wall is made up of over 1,400 PERQ employee photos.

 

 

 

 

 

 

 

 

One of the most exciting features of the PERQ office is the business scoreboard. It’s glued to the wall outside of the kitchen and dining area, right next to a basketball hoop. PERQ is an open book management organization, which means they approach business a lot like a game–and since it doesn’t make sense to play a game without knowing the score, the company’s revenue numbers and key performance indicators are posted for all to see.

In the video below, you can get a look at the scoreboard and hear Hill explain what it means to PERQ.

Want to see more of one of Indy’s coolest offices?

Check out the scooter tour:

Contextualize the Company Story

The better the context, the better the punchline. Mike Langelier, who today plays a big role in the technology community leading TechPoint, launched his own company (MyJibe) from the Verge stage a few years ago. Accordingly, we invited Langelier to tell the story of his own experience building and launching a company with the support of the Indianapolis startup community. And as Langelier pointed out, while days like the #PERQparty commemorate successes, sometimes the community is all founders have to pull them through those tough challenges:

Some members of the audience were already familiar with the MyJibe story because they saw Langelier’s pitch in person.

 

What Makes a Launch Party Successful?

If you attended the PERQ party, let me know what you thought in the comments!

 

Note: I will post the FATWIN pitch and our Fireside Chat in the coming days, and will append them to this post as they become available.

13 Entrepreneurs Share Their Mentor’s Best Advice

Startup Mentor Advice

It’s like building a bridge as you barrel across while blindfolded. But at least you’ve found some bridge designers to show you what to do (and almost as importantly, what not to do).

You can find startup mentor advice is all over the internet. However, the best guidance are the field-tested, entrepreneur-approved strategies from the trenches. These 13 industry leaders share below their very best career insights from applying their coaches’ hardest-hitting startup mentor advice.

The following answers are provided by members of the Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.

What is the absolute BEST piece of advice a mentor has ever given you — the kind that sticks, time and again?

Tim Jahn1. Sell Once, Sell Again and Scale
A few years ago, I saw Mike Evans from GrubHub speak, and the way he described business stuck with me to this day. He said, 1) sell the first dollar, 2) get the customer to buy again and 3) hire the right people to scale. When you think about it, that’s all you need. Of course, easier said than done!
- Tim Jahn, matchist

Ben Lang2. Hire People You Trust

The best advice I have been given is to only hire people you would trust to hire other people for you. When building a team, you can easily bring the wrong people in, which can do a lot of damage to the company. To be sure you bring in only the best, make sure you would trust everyone you hire to bring another person into the company.

- Ben Lang, Mapped In Israel

Scott Ferreira3. Work out Every Day

My dad has always told me “healthy body, healthy mind,” but this didn’t really set in until my company acquired funding from Sir Richard Branson. I was sending emails back and forth with him one day and asked how he kept his mind straight and clear enough to think on a day-to-day basis. He responded that a lot of it comes from taking a little time every day for yourself — get a quick workout in!
- Scott Ferreira, MySocialCloud

adam lieb

4. Invest in Your Future

Everything you do is an investment in your future. Understanding that the time I spend, the skills I master and the network I build is an investment in my future gave me the freedom to take risks. Don’t just concern yourself with success and failure.
- Adam Lieb, Duxter

Charles Bogoian

5. Embrace Being Uncomfortable

Our most active mentor provided a piece of advice that has never left us — you have to become comfortable being uncomfortable. The entrepreneurial process will place you outside your comfort zone. Whether it is delivering a big sales pitch, finding a new supplier, networking with key potential customers, etc., embracing that uncomfortable feeling is vital to thriving in those situations.
-Charles Bogoian, Kenai Sports, LLC

David Ehrenberg6. Work With People You Like

Whether it’s your team, clients or partners, I’ve learned to only work with people I like and enjoy. This advice really hit home for me. Life is too short be around people who bring you down. If you really like the people with whom you work, their ethics and values will align with yours. This makes it much easier to produce great results and makes for a much more enjoyable work environment.
- David Ehrenberg, Early Growth Financial Services

Andrew Schrage7. Work Hard in the Beginning

Hard work is an overrated concept these days. It’s important in the beginning of a startup, but once things get rolling, the best thing an entrepreneur can do is focus on ways to work more efficiently rather than simply putting in 80 hours a week.
- Andrew Schrage, Money Crashers Personal Finance

Matt ehrlichman8. Focus on Your Vision

When you are dead and gone, no one will look back and remember you for how much money you made — nor do people care what your title was. They care if you changed the world and absolutely created something that dies when you die. Focus on that vision and remember that everything else is just lipstick.
- Matt Ehrlichman, Porch

Ziver Birg9. Eat, Sleep and Work

The bigger your dreams, the bigger the sacrifice. When in startup mode, act like you are in prison. Eat, sleep and work, and do nothing else.
- Ziver Birg, ZIVELO

 

Susan Strayer10. Seek Understanding

Before flying off the handle, getting angry or placing blame, ask why. If work ever falters or someone fails to meet your expectations, there’s often a good reason. And that might be you. By digging into the why and doing so in a patient, understanding way, you can find out if your behavior as a leader is inhibiting performance or there’s an issue in the company that needs to be addressed.
- Susan Strayer LaMotte, exaqueo

Alexis Wolfer11. Cut the Dead Weight

Jen Groover once told me that life and entrepreneurship are like being in a hot air balloon: to soar higher, you need to cut the sandbags. Whether you’re being held back by limiting beliefs, limited technologies or limiting people, cut the dead weight.
- Alexis Wolfer, The Beauty Bean

Aaron Schwartz

12. Analyze Your Actions

This is a maxim from Peter Drucker, but one that two different mentors have shared with me. Any time that I’m frustrated with our progress for a period of time, I take a step back and analyze if my actions are in line with our company goals. If they’re not, I revise the projects and tasks on which I’m focused.
- Aaron Schwartz, Modify Watches

Shahzil (Shaz) Amin13. Taste Failure

My mentor once asked me if I knew what failure felt like. It’s a very hard question to answer for me. Do I even think I’ve failed before? Or, am I the type to look past my failures so they don’t hold me back from my successes? The advice he told me was that I need to push my limits until I have tasted failure so that I can learn how to rise from it and come back a stronger leader.
- Shahzil (Shaz) Amin, Blue Track Media, LLC

 

Your about you? What has been some of the best startup mentor advice you’ve received?